How can we help you?
Find answers to common questions about joining and managing groups.
Frequently Asked Questions
Find quick answers to common questions about Join Active Groups.
Submitting is easy:
- Click "Submit Group" in the navigation menu
- Fill in your group details (name, description, category, WhatsApp link)
- Agree to our community guidelines
- Submit for review
Our team reviews submissions within 24-48 hours. You'll receive an email notification once approved.
Common reasons for rejection:
- Invalid or expired WhatsApp link
- Violation of community guidelines
- Inappropriate or offensive content
- Duplicate submission
- Incomplete information
- Spam or promotional content only
Review our Community Guidelines and resubmit with corrections.
Featured Listings give your group maximum visibility:
- Top Placement: First in search results and category pages
- Homepage Feature: Displayed in featured section
- Special Badge: Eye-catching featured badge
- More Joins: Typically 5-10x more visibility
Check our pricing page for current rates.
Most submissions are reviewed within 24-48 hours. During peak times, it may take up to 72 hours.
Check your status by logging into your account and visiting "My Groups".
Yes! Follow these steps:
- Log into your account
- Go to "My Groups"
- Click "Edit" on the group
- Make changes and save
Major changes may require re-approval.
For Users: Yes! Browsing and joining groups is completely free.
For Group Owners: Submitting groups is free. Featured listings are optional paid promotions.
- Log into your account
- Go to "My Groups"
- Find the group
- Click "Delete" and confirm
Or contact us for assistance.
To report a group that violates our guidelines:
- Visit the group's page
- Click the "Report" button
- Select the reason
- Provide details
- Submit
Our team reviews reports within 24 hours.
Still have questions? Contact us and we'll be happy to help!
General Questions
For Group Admins
For Users
Still have questions?
Can't find the answer you're looking for? Our team is here to help.
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